Privacy Policy

We value your privacy and will only collect and use your personal data in accordance with the terms set out in this Privacy Policy.

• We will collect information from you when necessary or in connection with a transaction.

• Your information will be retained as required by law or to fulfill the purpose for which it was collected.

You may browse the Company's website without providing personal information. When visiting the website without logging into a user account, you will browse anonymously, and we will not be able to identify you.

We welcome your feedback. If you have any comments or suggestions, please email them to service@mail.grymaxi.com.

Collection of Personal Data

The Company will not sell, share, or trade the personal data collected from customers with third parties. Personal data collected online is only disclosed within the Company's group for internal use. When you create an account with the Company, the basic information we collect includes:

• Full name

• Shipping address

• Email address

• Contact phone number

• Date of birth

• Gender

The personal data we collect will be used for the following purposes:

• Delivering the goods you purchased from the Company.

• Providing the latest updates on order status and customer support.

• Sharing information about products with you.

• Processing your orders or providing services and information as requested by you or through our website.

 

In addition, we may use your information to manage your account, verify and process online payment transactions, review information downloaded from our website, identify website browsers, conduct user statistics, and send you information about products or services we believe may be of interest to you (unless you opt out of receiving such messages). We may share your name and address with third parties (e.g., courier companies, suppliers) to facilitate delivery.

Note: Courier companies may require you to provide your ID number for internal customs inspection and export formalities.

We may retain your order information, but for security reasons, we cannot retrieve this information directly. You can log into your account to access and check your order details, manage your personal addresses, bank information, and subscribed newsletters. It is your responsibility to keep your personal information confidential and prevent unauthorized access by third parties. The Company shall not be liable for any improper use of your password.

Security of Personal Data

The Company ensures that all collected personal data is kept securely and confidentially. We protect your personal information through the following measures:

• Restricting access to personal data.

• Maintaining technological measures to prevent unauthorized access to computer data.

• Safely destroying your personal data when it is no longer needed for the purpose for which it was collected.

The Company uses 128-bit Secure Sockets Layer (SSL) encryption technology to process your financial information. This technology is a recognized high-level security measure that would take at least one trillion years to crack.

Disclosure of Personal Data

The Company will not share your personal information with any organizations other than those providing delivery services for the website and related third parties.

In exceptional circumstances, the Company may be required to disclose personal data, such as when there is reason to believe it may help prevent threats to life or health, or for law enforcement purposes.

If you believe the Company has violated this Privacy Policy, please email us at service@mail.grymaxi.com.

Changes to the Privacy Policy

The Company reserves the right to modify and update this Privacy Policy at any time.

Complaints Regarding Privacy Violations

If you are dissatisfied with our handling of customer privacy or privacy-related complaints, please contact us at service@mail.grymaxi.com.